Privacy Policy

At Grace Destination, we deeply value your trust and are fully committed to protecting your personal information. As a company catering to esteemed travelers from the Middle East and around the world, we adhere to the highest standards of professionalism, confidentiality, and respect for your privacy. This document outlines how we collect, use, and safeguard the personal information you provide to us, ensuring compliance with international privacy standards and cultural sensitivities.

1. Information We Collect

When you book a tour with Grace Destination, we may collect the following personal information to ensure a seamless travel experience:

1.1 Personal Identification Information

• Full name (as it appears on your passport).
• Passport number and details (required for permits such as Machu Picchu access, train tickets, etc.).
• Nationality and date of birth (to comply with ticketing and legal regulations).

1.2 ContactInformation

• Email address (for sending tour confirmations, itineraries, and updates).
• Phone number (including WhatsApp or other communication apps for direct contact during your trip).

1.3 Travel Preferences and Requirements

• Dietary restrictions (e.g., halal, vegetarian, vegan) or any other specific preferences to enhance your experience.
• Health-related information or allergies (to ensure your safety during tours or hikes).

1.4 Payment Information

• Payment details for processing transactions (credit card information is securely handled via trusted payment gateways).

1.5 Booking Details

• Information about your travel group (e.g., number of participants, ages, and preferences).
• Dates and destinations of tours.

2. How We Use Your Information

Grace Destination only uses your information for the following purposes:

2.1 Tour Customization and Organization

• To tailor experiences to your personal preferences, cultural expectations, and dietary requirements.
• To book necessary tickets, permits, hotels, and other travel-related services.

2.2 Communication

• To confirm reservations, share itineraries, and provide pre-tour instructions.
• To respond to inquiries, resolve issues, and keep you updated on your tour status.

2.3 Safety and Emergency Situations

• To ensure your health and safety during tours and activities by sharing necessary information with guides, drivers, or medical personnel when needed.

2.4 Compliance with Regulations

• To meet legal and regulatory requirements, such as securing permits for restricted areas (e.g., Machu Picchu or Inca Trail access).

2.5 Marketing and Customer Support

• To send feedback forms and follow-up communications after your tour, allowing us to improve our services.
• To inform you about future promotions, tours, or exclusive offers (if you opt-in to receive such communications).

3. How We Protect Your Information

3.1 Secure Storage
All personal information is stored in secure databases protected by advanced encryption technology to prevent unauthorized access.

3.2 Limited Access
Only authorized personnel within Grace Destination (e.g., sales team, tour coordinators) have access to your personal information and only for the purpose of organizing your tour.

3.3 Trusted Third Parties
When necessary, we may share your information with third parties involved in your travel arrangements (e.g., airlines, hotels, or transportation providers). However, we ensure all partners adhere to strict confidentiality and data protection agreements.

3.4 Data Retention
Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy. Once it is no longer needed, we securely delete or anonymize your data.

4. Sharing of Information

We respect your privacy and will never sell, rent, or share your personal information without your explicit consent. However, we may share your details in the following cases:

4.1 Service Providers

• To book flights, tickets, accommodations, or transport services required for your itinerary.

4.2 Legal Obligations

• If required by law or government authorities to comply with legal or regulatory requirements.

4.3 Emergency Situations

• To provide essential information to medical or emergency personnel if needed during your tour.

5. Your Rights

We fully respect your rights to control your personal data. As our valued customer, you are entitled to:

5.1 Access Your Data

You may request a copy of all the personal information we have stored about you at any time.

5.2 Modify or Update Information

You can request corrections to any inaccuracies in your personal information.

5.3 Withdraw Consent

If you no longer wish for us to use your data for specific purposes (e.g., marketing emails), you can opt-out at any time by contacting us directly.

5.4 Request Deletion

You can request that we delete all your personal information once your trip has concluded, subject to legal or regulatory requirements.

6. International Transfers

As a Peruvian-based company catering to international travelers, we may need to transfer your data across borders to fulfill your booking. Rest assured, we take all necessary precautions to ensure your data is protected, regardless of location.

7. Data Security Measures

7.1 Encryption

All sensitive information, including payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.

7.2 Firewall Protection

Our databases are safeguarded with multi-layered firewalls and intrusion detection systems to prevent unauthorized access.

7.3 Compliance

We comply with international data protection regulations, ensuring that your information is handled responsibly.

8. Changesto Our Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Significant changes will be communicated to you directly via email or published on our official website.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: info@gracedestinationcusco.com
• Phone/WhatsApp: +51 948 711 424