Política de Privacidad

En Grace Destination, valoramos profundamente su confianza y nos comprometemos plenamente a proteger su información personal. Como empresa que atiende a viajeros distinguidos de Oriente Medio y de todo el mundo, nos adherimos a los más altos estándares de profesionalismo, confidencialidad y respeto por su privacidad. Este documento describe cómo recopilamos, utilizamos y protegemos la información personal que nos proporciona, garantizando el cumplimiento de las normas internacionales de privacidad y las sensibilidades culturales.

1. Información que recopilamos

When you book a tour with Grace Destination, we may collect the following personal information to ensure a seamless travel experience:

1.1 Información de identificación personal

• Full name (as it appears on your passport).
• Passport number and details (required for permits such as Machu Picchu access, train tickets, etc.).
• Nationality and date of birth (to comply with ticketing and legal regulations).

1.2 Información del contacto

• Email address (for sending tour confirmations, itineraries, and updates).
• Phone number (including WhatsApp or other communication apps for direct contact during your trip).

1.3 Preferencias y requisitos de viaje

• Dietary restrictions (e.g., halal, vegetarian, vegan) or any other specific preferences to enhance your experience.
• Health-related information or allergies (to ensure your safety during tours or hikes).

1.4 Información de pago

• Payment details for processing transactions (credit card information is securely handled via trusted payment gateways).

1.5 Detalles de la reserva

• Information about your travel group (e.g., number of participants, ages, and preferences).
• Dates and destinations of tours.

2. Cómo usamos su información

Grace Destination only uses your information for the following purposes:

2.1 Personalización y organización de tours

• To tailor experiences to your personal preferences, cultural expectations, and dietary requirements.
• To book necessary tickets, permits, hotels, and other travel-related services.

2.2 Comunicación

• To confirm reservations, share itineraries, and provide pre-tour instructions.
• To respond to inquiries, resolve issues, and keep you updated on your tour status.

2.3 Situaciones de seguridad y emergencia

• To ensure your health and safety during tours and activities by sharing necessary information with guides, drivers, or medical personnel when needed.

2.4 Cumplimiento de la normativa

• To meet legal and regulatory requirements, such as securing permits for restricted areas (e.g., Machu Picchu or Inca Trail access).

2.5 Marketing y atención al cliente

• To send feedback forms and follow-up communications after your tour, allowing us to improve our services.
• To inform you about future promotions, tours, or exclusive offers (if you opt-in to receive such communications).

3. Cómo protegemos su información

3.1 Almacenamiento seguro
All personal information is stored in secure databases protected by advanced encryption technology to prevent unauthorized access.

3.2 Acceso limitado
Only authorized personnel within Grace Destination (e.g., sales team, tour coordinators) have access to your personal information and only for the purpose of organizing your tour.

3.3 Terceros de confianza
When necessary, we may share your information with third parties involved in your travel arrangements (e.g., airlines, hotels, or transportation providers). However, we ensure all partners adhere to strict confidentiality and data protection agreements.

3.4 Retención de datos
Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy. Once it is no longer needed, we securely delete or anonymize your data.

4. Intercambio de información

We respect your privacy and will never sell, rent, or share your personal information without your explicit consent. However, we may share your details in the following cases:

4.1 Service Providers

• To book flights, tickets, accommodations, or transport services required for your itinerary.

4.2 Legal Obligations

• If required by law or government authorities to comply with legal or regulatory requirements.

4.3 Emergency Situations

• To provide essential information to medical or emergency personnel if needed during your tour.

5. Tus derechos

We fully respect your rights to control your personal data. As our valued customer, you are entitled to:

5.1 Access Your Data

You may request a copy of all the personal information we have stored about you at any time.

5.2 Modify or Update Information

You can request corrections to any inaccuracies in your personal information.

5.3 Withdraw Consent

If you no longer wish for us to use your data for specific purposes (e.g., marketing emails), you can opt-out at any time by contacting us directly.

5.4 Request Deletion

You can request that we delete all your personal information once your trip has concluded, subject to legal or regulatory requirements.

6. Transferencias internacionales

As a Peruvian-based company catering to international travelers, we may need to transfer your data across borders to fulfill your booking. Rest assured, we take all necessary precautions to ensure your data is protected, regardless of location.

7. Medidas de seguridad de datos

7.1 Encryption

All sensitive information, including payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.

7.2 Firewall Protection

Our databases are safeguarded with multi-layered firewalls and intrusion detection systems to prevent unauthorized access.

7.3 Compliance

We comply with international data protection regulations, ensuring that your information is handled responsibly.

8. Cambios en nuestra política de privacidad

We reserve the right to update or modify this privacy policy at any time. Significant changes will be communicated to you directly via email or published on our official website.

9. Contáctate con nosotros

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: info@gracedestinationcusco.com
• Phone/WhatsApp: +51 948 711 424